Frequently Asked Questions

Kratom, also known as Mitragyna speciosa, is a tropical tree in the same family as the coffee tree and is indigenous to Southeast Asia. It’s likely been used since ancient times, with firm evidence of its use in various social customs going back hundreds of years. Kratom tree leaves contain dozens of indole alkaloids, which are responsible for kratom’s effects. Kratom’s primary alkaloid is mitragynine, but the secondary alkaloids also play a crucial role in the overall quality of the experience.  

We specialize in kratom extracts, which concentrate the alkaloids in a powder that can used in a liquid, softgel, or gummy format. This makes the kratom much more potent than raw leaf forms of Mitragyna speciosa.  

For perspective, raw kratom leaf typically contains a 1-2% concentration of mitragynine. Kratom extracts have mitragynine concentrations as low as 20% or as high as 100% pure mitragynine—though user reports suggest this pure mitragynine isolate does NOT deliver a good kratom experience.  

The differences between liquid, softgel, or gummy kratom typically deal with flavor, convenience, and the timing of when the effects of kratom kick in. Visit our kratom format comparison page to learn more about the different types of kratom we offer. 

When taken in small serving sizes, kratom is reported to increase energy levels, alertness, and sociability. In larger serving sizes, it tends to have more calming and soothing effects, even promoting physical comfort for your post-workout and recovery days.  

The composition of the alkaloids also influences the effects. Higher mitragynine products tend to deliver increased energy, though with a large enough serving, many people will still experience soothing effects. In contrast, it’s often possible to experience calming effects with a slightly smaller serving by using concentrated extracts with lower mitragynine amounts.   

Kratom is not currently regulated by the Food and Drug Administration (FDA) in the United States and its safety and efficacy have not been extensively studied. It has not been approved for any medical use. Kratom products are not intended to diagnose, treat, cure, or prevent any diseases. It is important to consult with a healthcare provider before taking kratom or any other dietary supplement. 

We use UPS 2-Day shipping to deliver most orders to our customers. Along with an operations team that has an airtight order fulfillment process, most customers receive their order within 2-5 business days. However, for orders placed during the weekend or certain holidays, or when UPS experiences a service disruption, your order may take a little longer.  

Yes, in most cases, we accept returns and offer full refunds. The only stipulations are that the return is postmarked within thirty (30) days of the purchase date and that you still have at least 85% of the original contents—so we can guard against fraud. All you need to do is fill out a short form to get a Return Merchandise Authorization (RMA) number and mail your return to the following address: 

Uprising 
Attn: Returns 
RMA # 
380 W Lawndale Dr. 
South Salt Lake, UT 84115 

If you need more information about how to return a product or have other questions, please reach out to our Customer Support team. 

We use an independent, third-party lab to test our products for alkaloid content, ingredient quantities, and any residual contaminants. We test our kratom when we first receive it from our farms in Indonesia, after the extraction process is completed, and after the kratom has been formulated into the final product. The laboratory produces Certificates of Analysis for each product lot, and we’re happy to share these lab reports upon request.  

Uprising began with one intention in mind—to make your life better. Since September 2022, we’ve been working to deliver new and innovative kratom products to the fitness space. Originally owned and operated by Hall of Fame Powerlifter and renowned IFBB Professional Bodybuilder, Guy Cisternino, the current team is still full of members who know and love kratom with deep connections to the weightlifting and bodybuilding community, including Mark Matthews and Guy himself. We can help you take your physical fitness to the next level, whether you’re striving to become a professional bodybuilder or just a healthy and fit individual. 

Kratom is currently federally legal. However, it is banned in some cities and states. We do not ship to the following states, cities and counties in the US where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County, FL, Union County, MS, San Diego, CA, as well as several other smaller cities. You can find a complete list of locales where kratom is banned from the Global Kratom Coalition.   

It’s best to research your intended destination and any areas you may pass through before you leave for your trip. Some states have pending legislation that could go into effect before your trip begins. Generally speaking, you cannot travel into states or cities where kratom is banned (see above).  

There are no federal laws against kratom, so it’s legal to fly anywhere in the US with kratom. However, if your destination is somewhere that has banned kratom, you could face fines or other legal issues as soon as you step into that state’s jurisdiction. Local kratom laws see frequent changes. You should always do your own research or consult with an attorney before traveling with kratom to be on the safe side. 

We aim to make order cancellations as smooth as possible. Customers can cancel their orders without penalty as long as the order status is still “Processing.” Once an order moves to “Completed,” cancellation is no longer possible, as this indicates the order has already been shipped.

Order cancellations require approval from our team, who will verify if cancellation is possible. To request a cancellation, contact our team promptly, and we will make every effort to assist.

Cancelled orders are eligible for a full refund or store credit, based on your preference. If you have any questions, our customer support team is happy to help.